Privacy Policy

🛑Privacy Policy🛑
Effective Date: [Date]
This Privacy Policy describes how Nilanzia (“we”, “our”, “us”) collects, uses, stores, and protects the personal information of customers and visitors who use our website, purchase our products, or interact with us through our online store, social media, advertisements, email, WhatsApp, or other communication channels.
By using our website or placing an order with Nilanzia, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Details
Full name
Email address
Phone number
Billing address
Shipping address
b. Order and Payment Information
Products purchased
Order history
Payment status
Transaction details
Refund or return details
Please note that we do not directly store complete credit card, debit card, UPI, or net banking details. Payments are processed securely through authorized third-party payment gateways.
c. Communication Information
When you contact us through email, WhatsApp, social media, customer support, or website forms, we may collect your message details and contact information to respond to your query.
d. Website Usage Information
We may collect information such as:
Device type
Browser type
IP address
Pages visited
Time spent on the website
Products viewed
Cart activity
Referral source
This helps us improve our website, products, customer experience, and marketing.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and deliver your orders
To confirm payments and transactions
To provide order updates and shipping notifications
To respond to customer queries and support requests
To manage returns, exchanges, refunds, or complaints
To personalize your shopping experience
To improve our website, products, packaging, and services
To send promotional offers, updates, and marketing communication, only where permitted
To prevent fraud, misuse, or unauthorized activity
To comply with legal, tax, accounting, and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information to any third party.
However, we may share necessary information with trusted service providers who help us operate our business, such as:
Payment gateway providers
Shipping and courier partners
Website hosting and Shopify-related service providers
Marketing and analytics tools
Customer support tools
Legal, tax, or compliance advisors, if required
These service providers are expected to use your information only for the purpose of providing their services to us.
4. Shopify and Third-Party Services
Our online store may be hosted on Shopify. Shopify may collect and process your information as required to operate the online store, process orders, manage checkout, and provide related services.
We may also use third-party apps, plugins, analytics tools, advertising platforms, or payment gateways. These third parties may collect certain information according to their own privacy policies.
We recommend that you review the privacy policies of Shopify, payment gateways, and other third-party platforms used during your shopping experience.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Remember your preferences
Keep items in your cart
Understand website traffic
Improve website performance
Show relevant advertisements
Measure marketing campaign performance
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
6. Marketing Communications
With your consent or where permitted by law, we may send you updates about:
New products
Gift hampers
Offers and discounts
Festive collections
Order-related updates
Brand announcements
You may opt out of promotional emails or messages at any time by following the unsubscribe instructions or contacting us directly.
Please note that even if you opt out of marketing communication, we may still send you important order-related or service-related messages.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we try our best to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill your orders
Provide customer support
Maintain business records
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud or misuse
When your information is no longer required, we may delete, anonymize, or securely store it as required by applicable law.
9. Your Rights
Depending on applicable laws, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communication
Ask questions about how your data is used
To exercise these rights, you may contact us using the details provided below.
10. Children’s Privacy
Nilanzia does not knowingly collect personal information from children below the age of 18 without parental or guardian consent.
If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete such information.
11. Links to Other Websites
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.
We encourage you to read the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, website features, or data practices.
The updated Privacy Policy will be posted on this page with a revised effective date. Your continued use of our website after such changes means you accept the updated policy.
13. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, you may contact us at:
Nilanzia
Email: nilanziaofficial@gmail.com
Phone/WhatsApp: 95595 53080
Address: Flat No.: 56,Uday Villa Sage Heritage,Rohit Nagar Phase -2, Aakriti Eco City, Bawadiya kalan,Bhopal,462039
Website : https://nilanzia.com/