Shipping Policy

At Nilanzia, we aim to dispatch and deliver every order safely and as quickly as possible. Please read the following shipping terms before placing your order.

1. Order Processing Time

Orders are generally processed and dispatched within 2–4 business days after successful order confirmation.

During sales, promotional events, festive periods or unusually high order volumes, processing may take slightly longer.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Time

Once dispatched, orders are generally delivered within:

- 3–7 business days for most metro and major city locations

- 5–10 business days for remote or non-metro locations

These timelines are estimates and may vary depending on the courier partner, customer location, weather conditions, public holidays or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Nilanzia may offer free shipping or promotional shipping benefits from time to time.

Any such offer will be subject to the terms displayed on the website at the time of purchase.

4. Order Tracking

Once your order is dispatched, tracking details may be shared through email, SMS, WhatsApp or the contact information provided while placing the order.

Customers are requested to ensure that their mobile number and email address are entered correctly.

5. Correct Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

- House/Flat number

- Street/Locality

- Landmark, where required

- City

- State

- PIN code

- Correct mobile number

Nilanzia will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible.

Email: nilanzia.customer.care@gmail.com

WhatsApp: 9559553080

Address changes may not be possible once an order has been processed or dispatched.

6. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their service policy.

Customers are advised to remain available on the contact number provided at checkout.

If an order cannot be delivered due to customer unavailability, refusal of delivery, incorrect address or repeated unsuccessful delivery attempts, the shipment may be returned to Nilanzia.

7. Return to Origin (RTO)

If an order is returned to us due to:

- Customer refusal

- Incorrect or incomplete address

- Customer unavailability

- Failed delivery attempts

- Incorrect contact details

it will be treated as a Return to Origin (RTO) shipment.

For prepaid orders, any refund or store credit may be processed after deducting applicable forward shipping, return shipping, handling or RTO charges, wherever applicable and permitted.

For re-shipping, additional shipping charges may apply.

8. Cash on Delivery Orders

If Cash on Delivery is available for a particular order, customers are requested to place COD orders only when they are genuinely available to receive and pay for the shipment.

Nilanzia reserves the right to restrict COD availability for customers with repeated refused, rejected or undelivered COD orders.

9. Delayed Shipments

While we make every effort to ensure timely delivery, courier delays can occasionally occur due to:

- Weather conditions

- Natural disasters

- Transport disruptions

- Public holidays

- Strikes

- Remote delivery locations

- Courier operational issues

- Government restrictions

- Other events beyond our reasonable control

Such delays do not automatically qualify an order for cancellation or refund once the shipment has been dispatched.

However, our customer support team will assist you with tracking and escalation wherever possible.

10. Lost or Missing Shipments

If tracking shows no movement for an unusually long period or the courier confirms that a shipment is lost, please contact Nilanzia Customer Care.

We will coordinate with the courier partner and, after verification, may provide an appropriate replacement, store credit or refund depending on the circumstances.

11. Damaged Package on Delivery

If the outer package appears visibly damaged, tampered with or opened at the time of delivery, please record clear photographs and a continuous unboxing video.

For claims relating to damaged, defective, incorrect or missing products, please contact us within 48 hours of delivery.

Email: nilanzia.customer.care@gmail.com

WhatsApp: 9559553080

Please refer to our Return & Refund Policy for complete claim requirements.

12. Multiple Products in One Order

Where multiple products are ordered together, Nilanzia may ship them in one package or in separate shipments depending on stock availability, packaging requirements or logistics.

You may therefore receive different tracking details for different parts of the same order.

13. Gift Hampers and Gift Orders

Gift hampers and curated gift sets may require additional preparation and secure packaging.

During high-demand periods, customized or specially curated gift orders may take slightly longer to dispatch.

Customers are advised to place time-sensitive gift orders well in advance.

14. International Shipping

Unless specifically mentioned on the website, Nilanzia currently processes orders only for delivery locations supported at checkout.

Availability of international shipping, if introduced, will be subject to separate shipping charges, duties, taxes and customs regulations.

15. Contact Us

For any shipping or delivery-related assistance, please contact:

Nilanzia Customer Care

Email: nilanzia.customer.care@gmail.com

WhatsApp: 9559553080

Please mention your order number whenever contacting us regarding an existing shipment.