Return and Refund Policy

Effective Date: [Date]

At Nilanzia, we take care to pack and deliver our jewellery, gift-ready combos, and gift hampers with attention and care. Please read our Return and Refund Policy carefully before placing an order.

By placing an order with Nilanzia, you agree to the terms mentioned below.

1. Return Eligibility

Returns or exchanges may be accepted only in the following cases:

You received a damaged product.

You received a wrong product.

You received a product with a clear manufacturing defect.

An item is missing from your order or gift hamper.

The product delivered is significantly different from what was ordered.

To raise a return or exchange request, please contact us within [24 hours] of delivery.

2. Products Not Eligible for Return or Exchange

The following products are not eligible for return, exchange, or refund unless they are damaged, defective, or wrongly delivered:

Earrings, due to hygiene reasons

Customised gift hampers

Personalised greeting cards

Products with customised names, messages, or notes

Used, worn, washed, damaged, or altered products

Products without original packaging, tags, cards, boxes, or accessories

Sale, clearance, or discounted items, if mentioned as non-returnable

Products damaged due to improper use, rough handling, water, perfume, sweat, chemicals, sanitizers, or moisture exposure

3. Unboxing Video Requirement

For all claims related to damaged, missing, or wrong products, an unboxing video is mandatory.

The video should clearly show:

The unopened outer package

The opening of the package

All items received inside

The damaged, missing, or wrong product clearly visible

Claims without a proper unboxing video may not be accepted.

4. How to Raise a Return or Exchange Request

To raise a request, contact us at:

Email: [Customer Support Email]
Phone/WhatsApp: [Phone Number]

Please include:

Order number

Full name

Registered phone number or email ID

Clear photos of the product

Unboxing video

Reason for return or exchange

Our team will review your request and respond within [2-5 business days].

5. Return Approval

Once your request is reviewed, Nilanzia will decide whether the product is eligible for:

Replacement

Exchange

Store credit

Partial refund

Full refund

The final decision will depend on the condition of the product, evidence provided, and the nature of the issue.

Nilanzia reserves the right to reject claims that appear false, incomplete, delayed, or not supported by proper evidence.

6. Condition of Returned Products

Returned products must be:

Unused

Unworn

Undamaged

In original packaging

With all tags, boxes, cards, accessories, invoices, and free gifts, if any

If the returned product is found used, damaged, incomplete, or different from the approved claim, the return or refund may be rejected.

7. Return Shipping

Return shipping will be handled as follows:

If the product is damaged, defective, wrong, or missing due to our error:

Nilanzia may arrange reverse pickup where service is available, or we may ask you to ship the product back to us. In such cases, return shipping cost may be reimbursed after verification.

If return or exchange is requested for any other approved reason:

The customer may be responsible for return shipping charges.

Please do not send any product back without approval from Nilanzia.

8. Refund Timeline

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed within [7-10 business days].

Refunds will be issued to the original payment method used during purchase, unless otherwise agreed.

Please note that banks, UPI providers, wallets, or payment gateways may take additional time to reflect the refund in your account.

9. Replacement and Exchange Timeline

If your exchange or replacement request is approved, the replacement product will be shipped within [3-7 business days], depending on stock availability.

If the same product is unavailable, Nilanzia may offer:

A similar product of equal value

Store credit

Refund

Option to choose another product by paying the price difference, if applicable

10. Gift Hampers and Customised Orders

Gift hampers are curated with care. However, due to stock availability, minor changes in hamper contents, packaging style, colour, or decorative elements may occur while maintaining the overall theme and value.

Customised gift hampers, personalised cards, and custom message products are generally not eligible for cancellation, return, exchange, or refund, unless:

The product is damaged on arrival

A wrong item is delivered

Customisation error happened from Nilanzia’s side

Customer-submitted spelling mistakes, incorrect names, wrong messages, or wrong occasion details will not be considered Nilanzia’s error.

11. Jewellery Care and Damage Disclaimer

Fashion jewellery and plated jewellery require careful handling.

Nilanzia is not responsible for damage caused by:

Water exposure

Sweat

Perfume

Moisture

Chemicals

Sanitizers

Harsh cleaning

Rough handling

Improper storage

Regular wear and tear

Please follow jewellery care instructions provided with the product or mentioned on our website.

12. Cancellations

Orders can be cancelled only before they are packed, shipped, or customised.

Once an order is shipped or customised, it may not be eligible for cancellation.

To request cancellation, contact us as soon as possible at:

Email: nilanziaofficial@gmail.com
Phone/WhatsApp: 95595 53080

Nilanzia reserves the right to cancel any order due to product unavailability, payment issues, incorrect details, suspected fraud, delivery limitations, or technical errors. If payment has already been made, a refund will be processed as per this policy.

13. Damaged Package at Delivery

If the outer package looks visibly damaged, tampered, or opened at the time of delivery, please record a video and take photos before opening it.

You may also choose to refuse the delivery if the package appears heavily damaged or tampered.

Please inform Nilanzia immediately with photos and video evidence.

14. Late or Missing Refunds

If your refund has been approved but not received within the expected timeline:

1. Check your bank account again.

2. Contact your card issuer, bank, UPI app, wallet, or payment provider.

3. Wait for the standard bank processing time.

If you still have not received your refund, contact us at:

Email: nilanziaofficial@gmail.com

15. Contact Us

For return, exchange, refund, or cancellation requests, contact us at:

Nilanzia

Email: nilanziaofficial@gmail.com
Phone/WhatsApp: 95595 53080
Address: Flat No.: 56,Uday Villa Sage Heritage,Rohit Nagar Phase -2, Aakriti Eco City, Bawadiya kalan,Bhopal,462039
Website : https://nilanzia.com/