Terms and Conditions

Effective Date: [Date]

Welcome to Nilanzia. These Terms and Conditions govern your use of our website and your purchase of products from Nilanzia. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions.

Please read them carefully before using our website.

1. About Nilanzia

Nilanzia is an online brand offering jewellery, gift-ready jewellery combos, gift hampers, and related gifting products. Our products may include women’s jewellery, men’s jewellery, curated gift hampers, greeting cards, wellness hampers, festive hampers, and other gifting items.

2. Use of Website

By using our website, you agree that:

You are at least 18 years old or using the website under the supervision of a parent or guardian.

You will provide accurate and complete information while placing an order.

You will not use our website for any illegal, fraudulent, abusive, or harmful activity.

You will not copy, misuse, reproduce, or distribute our website content, product images, brand name, logo, designs, or text without written permission from Nilanzia.

3. Product Information

We make reasonable efforts to display product details, images, descriptions, colours, dimensions, materials, prices, and packaging information as accurately as possible.

However, please note:

Product colours may slightly vary due to screen settings, lighting, photography, or editing.

Minor variations in design, shade, finish, size, or packaging may occur.

Product images are for representation and styling purposes.

Gift hamper items may sometimes be replaced with similar-value items in case of stock unavailability.

Jewellery care instructions must be followed to maintain product quality.

4. Jewellery Disclaimer

Nilanzia jewellery may include stainless steel, gold-plated, silver-toned, alloy-based, imitation, fashion, ethnic, Korean-style, boho-style, or other decorative jewellery, depending on the product description.

Unless specifically mentioned, our jewellery should not be assumed to be real gold, diamond, silver, or precious gemstone jewellery.

To protect jewellery from damage, customers are advised to avoid contact with:

Water

Sweat

Perfume

Chemicals

Moisture

Sanitizers

Harsh cleaning agents

Nilanzia is not responsible for damage caused by improper use, rough handling, exposure to chemicals, or failure to follow care instructions.

5. Gift Hampers and Customisation

Nilanzia may offer curated gift hampers for birthdays, love gifts, festive occasions, wellness gifting, and other occasions.

For customised greeting cards, names, messages, or occasion-based notes:

Customers must provide correct spelling and message details.

Nilanzia is not responsible for errors submitted by the customer.

Customised items may not be eligible for return, exchange, or cancellation unless they are damaged or incorrect due to our error.

Hamper contents may vary slightly depending on availability, while maintaining the overall value and theme.

6. Pricing

All prices are listed in Indian Rupees unless otherwise stated.

Prices may change without prior notice due to changes in product cost, packaging cost, taxes, courier charges, offers, or business decisions.

The final price payable will be shown at checkout before payment.

7. Orders and Acceptance

Placing an order on our website does not automatically mean the order has been accepted.

Nilanzia reserves the right to cancel or refuse any order due to:

Product unavailability

Pricing error

Payment failure

Incorrect customer details

Suspected fraud

Delivery service unavailability

Technical errors

Any other reason considered valid by Nilanzia

If payment has already been made for a cancelled order, the refund will be processed as per our Refund Policy.

8. Payment

We may accept prepaid payments through authorised payment gateways, UPI, cards, net banking, wallets, or other available payment methods.

Nilanzia does not directly store complete payment card, UPI, or banking details. Payments are processed securely through third-party payment providers.

If payment fails, the order may not be confirmed.

9. Shipping and Delivery

Shipping timelines may vary depending on:

Product availability

Customisation requirements

Customer location

Courier partner serviceability

Public holidays

Weather, strikes, lockdowns, natural disasters, or other delays beyond our control

Estimated delivery timelines are only indicative and not guaranteed.

Customers must provide complete and correct shipping details. Nilanzia is not responsible for delays or failed deliveries caused by incorrect address, wrong phone number, unreachable customer, or courier restrictions.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds will be handled according to Nilanzia’s separate Return and Refund Policy.

Certain products may not be eligible for return or exchange, including:

Customised gift hampers

Personalised greeting cards

Used or damaged products

Products without original packaging

Sale or clearance items, if mentioned

Earrings or hygiene-sensitive items, unless damaged or defective on arrival

Customers are advised to record an unboxing video while opening the package. This may be required for claims related to damage, missing items, or wrong products.

11. Damaged, Missing, or Wrong Product

If you receive a damaged, missing, or incorrect product, please contact us within [24/48 hours] of delivery with:

Order number

Clear photos

Unboxing video

Description of the issue

After reviewing the claim, Nilanzia may offer replacement, exchange, store credit, or refund, depending on the situation.

Claims raised after the allowed time period may not be accepted.

12. Cancellation Policy

Orders may be cancelled only before they are packed, shipped, or customised.

Once an order is shipped or customised, it may not be eligible for cancellation.

Nilanzia reserves the right to cancel any order due to stock issues, payment issues, technical errors, suspected fraud, or delivery limitations.

13. Offers, Discounts, and Coupons

Nilanzia may offer discounts, coupon codes, festive offers, bundle offers, or promotional campaigns from time to time.

Please note:

Offers may be changed or withdrawn without prior notice.

Coupon codes cannot be applied after placing an order.

Multiple offers may not be combined unless clearly mentioned.

Sale items may have separate return or exchange rules.

14. Intellectual Property

All content on the Nilanzia website, including brand name, logo, images, product photos, packaging concepts, text, graphics, banners, designs, product names, and layout, belongs to Nilanzia or its authorised licensors.

You may not copy, reproduce, modify, distribute, use, or exploit any content without prior written permission from Nilanzia.

15. User Content and Reviews

Customers may submit reviews, photos, messages, feedback, or testimonials.

By submitting such content, you allow Nilanzia to use it for marketing, website display, social media, advertisements, and promotional purposes, unless you specifically request otherwise.

You agree not to submit content that is abusive, false, offensive, defamatory, illegal, misleading, or harmful.

Nilanzia reserves the right to remove or edit user-submitted content.

16. Limitation of Liability

Nilanzia is not liable for:

Indirect, incidental, special, or consequential losses

Loss due to misuse of product

Allergic reactions or skin sensitivity unless caused by proven manufacturing defect

Delivery delays caused by courier partners or external events

Minor colour, shade, size, or packaging variations

Customer errors in address, message, or customisation details

Losses caused by third-party payment gateways, courier services, apps, or platforms

Our total liability, if any, shall not exceed the amount paid by the customer for the specific order in question.

17. Allergy and Skin Sensitivity Disclaimer

Some customers may have sensitivity or allergic reactions to certain metals, coatings, perfumes, fragrances, skincare items, wellness products, or decorative materials.

Customers are advised to check product descriptions carefully before purchase.

Nilanzia is not responsible for individual allergic reactions unless the product was defective or incorrectly described.

18. Third-Party Links and Services

Our website may contain links to third-party websites, social media pages, payment gateways, courier tracking pages, or apps.

Nilanzia is not responsible for the content, policies, privacy practices, errors, or services of third-party platforms.

19. Privacy

Your personal information will be collected, used, and protected according to our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

20. Force Majeure

Nilanzia shall not be held responsible for delays, failures, or inability to fulfil orders due to events beyond our reasonable control, including but not limited to:

Natural disasters

Fire

Flood

Pandemic

Lockdown

War

Riots

Government restrictions

Courier disruptions

Strikes

Technical failures

Payment gateway issues

21. Changes to Terms and Conditions

Nilanzia reserves the right to update, modify, or replace these Terms and Conditions at any time.

Updated terms will be posted on this page with the revised effective date. Continued use of the website after changes means you accept the updated terms.

22. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the courts located in [Your City, State, India], unless otherwise required by applicable law.

23. Contact Information

For any questions, concerns, complaints, or support requests, please contact us at:

Nilanzia
Email: nilanziaofficial@gmail.com
Phone/WhatsApp: 95595 53080
Address: Flat No.: 56,Uday Villa Sage Heritage,Rohit Nagar Phase -2, Aakriti Eco City, Bawadiya kalan,Bhopal,462039
Website : https://nilanzia.com/